Frequently Asked Questions

What's unlimited wireless calling?
How long am I in for?
How can Mobi PCS be affordable and still offer unlimited minutes?
Will you always have unlimited calling plans?
What features can I add to my plan?
Can I talk all I want all over town?
Who can call me?
How do I make a long distance call?
Can I use my Mobi phone when I'm on the mainland?
Can I use my Mobi phone when I'm on the neighbor islands?
What does Unlimited Nationwide Roaming (UNR) mean?
How can I get Unlimited Nationwide Roaming?
Can I add UNR to my existing plan?
How do I use UNR? Will it automatically work?
What states and cities are included in UNR?
The map doesn't show a lot of detail. How can find out if UNR is in a certain place in a certain city?
Are there any restrictions to UNR?
What if I move to the mainland? Can I still use UNR?
Will my text work on the mainland?
Why does my voicemail box need to be reset?
What call services and features will work when I'm roaming?
Can I get a refund on my Mobi bank?
Can I get coverage in Alaska and Puerto Rico?
Can I make a change to my existing account and get UNR active today?
Can I text message to any major wireless carrier?
Can I text message someone outside of the U.S. or Puerto Rico?
If I send a message to a friend on another carrier's network, will he/she still be charged for receiving my message?
Are there any costs in addition to the monthly fee?
How do I pay for service?
What are my payment options?
What happens if I forget a payment?
Can I keep my phone number if I reactivate my service?
I already have a wireless phone. Can I use it with Mobi PCS service?
Can I change my Mobi PCS plan online?
How do I block my phone number from showing up on the phone I am calling?
What are the applicable taxes and fees on your rate plans?
Can I access my Gmail, Hotmail, AOL, etc., accounts using the Treo?
Will the Treo 700wx sync with a Mac computer?
How do I get to Text Messaging on the Treo?
How do I send/receive a picture message with the Treo?
How can I load ringtones onto the Treo?
I can't access the web or email using the Treo. What could be wrong?
Where do I take my Treo for servicing?
The battery on my Treo does not last past a day or two. What is wrong?
How do you know if the Palm Treo is on or off?
Does Mobi PCS offer hearing aid compatible phones?

What's unlimited wireless calling?
Simply put, it means you can talk as long as you want. Day. Night. Weekdays. Weekends. Hey, they're all the same to us. (If you really miss paying those overage charges, consider donating to a charity instead.)
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How long am I in for?
Say bye-bye to long-term commitments. With Mobi PCS, there's no contract. No credit check. No catch. That's our way. So, you prepay for the month, that's it. And did we mention there are no penalties, either?
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How can Mobi PCS be affordable and still offer unlimited minutes?
Our engineers will tell you that our advanced CDMA network technology provides far more network capacity than other service providers which results in cost-efficient service to our customers. But the simple answer is less paperwork. We don't detail your calls, check on your limits, mail fat expensive statements, or chase after you with lots of little fines.
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Will you always have unlimited calling plans?
We like them. You like them. We don't see them going away.
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What features can I add to my plan?
Mobi Exclusives offers a whole selection of unlimited options. They're rolled into your statement so you make a single payment.

You can also get services and features directly through your Mobi PCS phone and pay for them with money that you set aside in your Mobi Bank. These features are charged on a per-use basis, so you only pay for what you use.
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Can I talk all I want all over town?
Our coverage map shows you our current calling area coverage that includes Oahu, Maui, the Big Island, Kauai, and Molokai. And remember, if you purchase a Mobi PCS phone and realize that it's not right for you, our Mobi Promise means you can bring it back for a full refund. Be sure to refer to our return policy.
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Who can call me?
Anyone can call you, no matter where they are, as long as you're within the Mobi PCS coverage area. Here's that map again.
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How do I make a long distance call?
There are two types of long distance calls: Nationwide and International. Nationwide and International long distance calling options are only available with the Unlimited Talk and Unlimited 50 calling plans. All calls must be made from within the Mobi PCS local calling area (islands of Oahu, Maui, the Big Island, Kauai, and Molokai).

Nationwide long distance calls are calls you make to any of the 50 U.S. states (including Lanai and Niihau) that are outside the Mobi PCS local calling area (islands of Oahu, Maui, the Big Island, Kauai, and Molokai). To make a nationwide long distance call, enter the area code and phone number. Nationwide long distance calling is FREE in the Unlimited TalkUnlimited Talk & Text and Unlimited Talk & Text calling plans.

International long distance calls are calls you make to any area that is both outside of the local calling area (islands of Oahu, Maui, the Big Island, Kauai, and Molokai) AND outside of those areas covered by nationwide long distance. To make a long distance international call to Guam, Puerto Rico and the U.S. Virgin Islands, enter the area code and phone number. For all other international long distance calls, enter 011 plus the country code, city code and number. International calling is a usage-based feature and requires that adequate funds be available in your Mobi Bank. For international calling rates, click here.
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Can I use my Mobi phone when I'm on the mainland?
Even when you're on the mainland, you can still keep in touch with your friends and family with Mobi PCS nationwide roaming. Roaming is only available on plans that feature long distance calling. Click here for more information on mainland roaming.
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Can I use my Mobi phone when I'm on the neighbor islands?
Mobi PCS has coverage on Oahu, Maui, the Big Island, Kauai, and Molokai.
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What does Unlimited Nationwide Roaming (UNR) mean?
This means that now, you can take your service to the mainland and use your service with no additional roaming fees! Some restrictions do apply to usage of this feature so please see our new terms and conditions for more info. Click here
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How can I get Unlimited Nationwide Roaming?
All Mobi PCS subscribers can request to have this free service added to their Mobi service account. Just call customer care by dialing 611 from your handset or 808-723-1111 from any phone. This is available on some individual and family plans. This feature is not available on the standard $36 or $46 plans.
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Can I add UNR to my existing plan?
Yes you can! Just contact customer care or visit a Mobi PCS store to have them add it on for FREE!
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How do I use UNR? Will it automatically work?
Once you have UNR added to your account, the rest is easy! Before leaving on your trip, just dial *228 to get the latest updates for your phone. Once done, it will automatically work when you arrive at your destination. For details on roaming coverage, click here.
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What states and cities are included in UNR?
We will be allowing voice roaming on the Verizon Wireless, Cricket and Metro PCS networks. For more information on their specific network coverage areas, please visit their websites at www.verizonwireless.com, www.metropcs.com, or www.mycricket.com for more exact details.
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The map doesn't show a lot of detail. How can find out if UNR is in a certain place in a certain city?
Coverage areas are constantly improving. Please look to the following websites for the most up to date coverage areas from our roaming partners. These are www.verizonwireless.com, www.metropcs.com, or www.mycricket.com.
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Are there any restrictions to UNR?
Yes there are. UNR was designed to allow for Hawaii residents to use Mobi Services free of charge while traveling anywhere within the 48 contiguous states. UNR was intended only for limited usage in this manner. This is not intended for extended usage on the mainland.
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What if I move to the mainland? Can I still use UNR?
If you move to the mainland, you will no longer be allowed to use Mobi PCS services as we are not a nationwide provider at this time. We recommend that you look into Metro PCS or Cricket services within your new home area.
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Will my text work on the mainland?
We are presently working on text roaming capabilities for the future. At present we can only offer voice roaming while on our carrier partner networks.
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Why does my voicemail box need to be reset?
To fully enable a customer's account with the free roaming feature we must essentially rebuild the account to include a re-provisioning of the voicemail box. This requires it to be reset with in turn erases any existing messages, passwords or settings that may have been saved.
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What call services and features will work when I'm roaming?
The following features will continue to work when roaming: caller ID, call waiting, *86 for voicemail, *611 for customer care. The following features may not be available while you are roaming: text messaging, call forwarding, voicemail indicator, unlimited directory assistance, and 3-way calling. Data services including web browsing and picture messaging will not work while roaming.
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Can I get a refund on my Mobi bank?
Mobi Bank refunds are not allowed. Customers may use any unused or remaining balances by accessing our Mobi Web portal for great ringtones and wallpaper downloads. Mobi Bank balances can also used for any international long distance calls as well.
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Can I get coverage in Alaska and Puerto Rico?
Roaming is not available in Alaska and Puerto Rico.
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Can I make a change to my existing account and get UNR active today?
Yes you can, however we strongly recommend that you make this change on or just before your billing cycle ends. Any customer wishing to have the UNR Feature applied onto an existing account today can do so by paying a $15 fee to move the date to the current/present date. In addition to the fee, the customer must also prepay for the upcoming month of service. No pro-rations or credits will be applied for any unused time. Voicemail box will be reset at the time of the rate plan change.
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Can I text message to any major wireless carrier?
Yes. Mobi PCS allows you to send messages to most U.S. and Puerto Rican mobile phone carriers. Check out our Mobi Exclusives: Unlimited Text Messaging and Unlimited Picture Messaging. See our Mobi Exclusives
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Can I text message someone outside of the U.S. or Puerto Rico?
Yes. Mobi PCS lets you send text messages internationally using the text messaging global feature. See our Mobi Exclusives: Unlimited international text messaging. See our Mobi Exclusives
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If I send a message to a friend on another carrier's network, will he/she still be charged for receiving my message?
Yes, depending upon the services they have selected with their wireless provider.
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Are there any costs in addition to the monthly fee?
We like everything out in the open, so here's the list. Like you, we hate fine print.

Taxes & Surcharges
Hawaii PUC Fee and TRS
Federal Universal Service Fund Charge
Federal Regulatory Fee
State Excise Tax
911 Surcharge
Mobi Holiday Party Fund (just kidding)

Activations

Initial  $35
Reactivation  $15


Payment Options
Automatic Bill Payment FREE
Mobi Phone *729 FREE
Mobi Teller Kiosk $3
Over the Counter $3

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How do I pay for service?
Your plan and options are rolled into a single payment. That way you'll always know what to expect. No overages. No surprises.
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What are my payment options?
Our favorite option is Auto Pay. It's easy and you'll never miss a payment. Here are all of our payment options.
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What happens if I forget a payment?
Because you purchase your Mobi PCS service in advance, late payments will result in a break in your service. Please note that your service will be disconnected without notice. If you miss two due dates, your number may be reassigned. We explain it all here.
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Can I keep my phone number if I reactivate my service?
During service suspension, your phone number will not change. However, once your service is disconnected, we cannot guarantee the same number will still be available.
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I already have a wireless phone. Can I use it with Mobi PCS service?
As an accommodation to customers who wish to switch from an existing service provider to Mobi PCS, but who prefer to continue using their existing phone without purchasing a new phone, we do have the ability to reprogram certain phones from other service providers. If successful, this reprogramming should allow the phone to perform voice calls and send text messages. You will be required to pay a one-time reprogramming and activation fee and your first months service at the time of reprogramming. Phones may also be added to existing Mobi accounts for a reprogramming fee. For more information, visit one of our stores or authorized dealers or call 808.723.1111.
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Can I change my Mobi PCS plan online?
Sorry, that feature is not available on our website at this time. To make changes to your plan, please dial *611 on your Mobi PCS phone, call 808.723.1111 or visit one of our stores or authorized dealers.
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How do I block my phone number from showing up on the phone I am calling?
Before each individual call type *67 and then the phone number you are calling. This will block your phone number from showing up for the one call.
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What are the applicable taxes and fees on your rate plans?
As an example, our Unlimited Talk & Text rate plan ($50 monthly) has a total of $5.55 in taxes and fees that state and federal government agencies assess to all wireless carriers. These include Federal E911, ($.40), Federal Universal Service Fee($.57), Federal Wireless Number Pooling and Portability ($.30), Federal Carrier Costs Regulatory Fees ($.08), HI TRS Fee ($.04), HI PUC Fee ($.25), HI E911 Fee ($.66), Honolulu County State PUC Fee, ($1.25) and Hawaii State Excise Tax ($2.00). For more information on taxes and fees for additional Mobi PCS products and services, please feel free to contact Mobi PCS customer service or call/visit one of our retail stores.
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Can I access my Gmail, Hotmail, AOL, etc., accounts using the Treo?
Yes, all major emails are supported. Refer to the Setting Up Email document that came with your Treo or go to: http://www.learning.palm.com/emailsetup/

The quick guide is shown below:

Will the Treo 700wx sync with a Mac computer? Like most Windows Mobile devices, the software included with a Palm Windows Mobile smartphone is not compatible with a Mac computer. ActiveSync® is a Microsoft technology that has not been developed for the Mac OS. However, some third-party companies have created alternative sync software that combines the info in your iCal (calendar), Mac Address Book, Entourage and other items, with your Windows Mobile device.

Third-party software that enables Mac sync:

How do I get to Text Messaging on the Treo?
Start>Messaging>Menu>Switch Accounts>Text Messages
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How do I send/receive a picture message with the Treo?
Photos are sent through email to email addresses. (All mobile phones have an email address.) Photos can be sent to the Treo by sending the photo to the user's personal email address.
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How can I load ringtones onto the Treo?
Ringtones can be loaded onto your Treo by syncing from the Windows Media Player on your computer and then assigning the ringtone to a specific alert or action. See your user's guide for complete instructions.
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I can't access the web or email using the Treo. What could be wrong?

  1. Check the signal strength of the Treo. Make sure that the Treo is turned on (Mobi PCS should be displayed on top right section of the Today screen).
  2. Then, check to see if you can access the Internet
    • If you cannot, contact Mobi PCS Customer Care at 808-723-1111 or dial 611 on your Mobi PCS phone. A customer service rep will assist you in checking your connection setting.
    • If you can access the Internet, contact your email provider to insure you have the correct email settings. If you still cannot access your email, contact Palm technical support at 1-877-426-3777.
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Where do I take my Treo for servicing?
Within the first 30 days, if the problem is a covered warranty condition, bring your Treo back to a Mobi PCS store. After 30 days, customers need to contact Palm directly for support. Please register your Treo after you have purchased it.
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The battery on my Treo does not last past a day or two. What is wrong?
This is normal behavior for the Treo battery if the email sync schedule is set to synchronize constantly or is used frequently for web browsing. In order to make your battery last for more than a day, try the following options:

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How do you know if the Palm Treo is on or off?
If the Treo is turned off, an "x" will appear beside the antenna symbol at the top of the screen. On the Today screen, it will display "Phone Off" at the top left-hand corner. If the Treo is on, the signal strength bars (one to four) will appear next to the antenna symbol. The Today screen will also display "Mobi PCS".
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Does Mobi PCS offer hearing aid compatible phones?
Mobi offers an assortment of hearing aid compatible phones. These phones are notated by the hearing aid compatible icon underneath the phone description on the Phones page. When you're on the Phones page, select More Info for the phone you are interested in. Check out our phones now.
Click here to learn more about hearing aid compatibility with wireless phones and services.
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