Mainland Roaming

Roaming provides Mobi PCS customers the ability to make and receive calls while on the mainland. Roaming is available in all 48 contiguous mainland states (not including the state of Hawaii or Alaska).

There are two roaming options available: Nationwide Roaming, and Pay-Per Use Roaming.

Nationwide Roaming

Nationwide Roaming is available as an included feature in select rate plans. Mobi's Nationwide Roaming feature provides roaming services for our customers that live in Hawaii but are temporarily visiting the U.S. Mainland, and allows these customers who occasionally need coverage outside Mobi's Statewide Local Calling Area to roam without paying per-minute usage costs. Nationwide Roaming is not intended for customers who plan to roam more than occasionally and/or who use this roaming feature in a manner that would be considered excessive. Customers who demonstrate excessive roaming usage may be asked to convert to the Pay-Per-Use Roaming option. See Terms & Conditions for further information.

Pay-Per-Use Roaming

Pay-Per-Use Roaming is available at a rate of $0.19/minute. This charge applies to any call by a Mobi PCS customer while in the 48 contiguous states making a call to any domestic location (Domestic locations include all 50 states). Charges also apply to any calls coming into a Mobi PCS customer while they are roaming.

Features available while roaming:

Features NOT currently available while roaming:

Preparing to Roam

There is no pre-registration or additional option for roaming. All Mobi PCS subscribers except those on the Unlimited Island can place roaming calls. Before traveling to the mainland, and while still in the Mobi PCS calling area, press *228 and then the SEND key and follow the instructions. This will update your roaming list with the most current Mobi PCS roaming partners. Be sure to also deposit funds into your Mobi bank if your plan does not include the Nationwide Roaming feature.

Roaming Indicator

When on the mainland, if you are within a Mobi PCS roaming partner's network you will see a roaming indicator on your phone. The roaming indicator is either a triangle or an "R" at the top of the phones main display.

Making a Roaming Call

Nationwide Roaming: If your plan includes Nationwide Roaming, there are no special instructions needed to make a roaming call. Simply dial your call as you would do so while on the Mobi PCS network in Hawaii.

Pay-Per-Use Roaming: To make a call, dial the number the way you would do so while on the Mobi PCS network in Hawaii. You will hear a message to please hold while it checks your balance. If you have adequate funds you will be automatically connected. If your funds are inadequate you will be connected to Customer Care. There is no charge for calling Customer Care.

International Calling

Pay-Per-Use Roaming: International calling is also available. The rate will be $0.19/minute + the international long distance rate. (for example, a Mobi PCS roamer in California who calls to a wireline phone in Japan will be debited the following: $0.19 per minute for the roaming charge + .07 per minute for calling Japan = .26 per minute for the call duration).

Incoming international calls are charged only the roaming fee and not the additional international rate.

Nationwide Roaming: International calling is also available. The rate will be the international long distance rate. (for example, a Mobi PCS roamer in California who calls to a wireline phone in Japan will be debited .07 per minute.

Incoming international calls are not charged.

Mobi Bank

When using Pay-Per-Use Roaming, the amount of your call will be deducted from your Mobi Bank on a real time basis. When the funds in your Mobi bank get below $0.19 during a conversation, the call will immediately terminate. Trying to initiate a call with less than $0.19 will take you immediately to the IVR prompt where you can use your credit card to deposit more money in your Mobi bank.

Customer Care

To contact Mobi PCS Customer Care while you are traveling, dial *611 from your Mobi PCS phone or from a landline call 808-723-1111. There is no charge for calling Customer Care.

Directory Assistance

Pay-Per-Use Roaming: To call directory assistance, dial 4-1-1. All calls to 411 will be debited $0.19 per minute + $1.50+ tax. You will be connected to the requested number and will be charged $0.19 per minute. Unlimited Directory Assistance feature is not available while roaming.

Nationwide Roaming: To call directory assistance, dial 4-1-1. All calls to 411 will be debited $1.50+ tax. You will be connected to the requested number. Unlimited Directory Assistance feature is not available while roaming.

Incoming Calls

Pay-Per-Use Roaming: If you are roaming outside of Hawaii and receive a call, you will be charged $0.19 per minute if you answer your phone. There is no charge if an incoming call is unanswered or goes to voice mail.

If you receive a call from an international location you will be charged just $0.19. There is no additional international rate charge.

Nationwide Roaming: No charges to incoming calls apply.

Calling Features

Call forwarding, 3-way calling, and conference calling are not available while roaming. Caller ID and call waiting will work normally.

Voicemail

If you do not answer an incoming call it will go to voicemail. The voicemail indicator will not indicate that you have a voicemail waiting. Your phone will indicate missed calls though. To listen to the voice mail, press and hold 1 on your Mobi PCS phone until it dials voice mail.

Pay-Per-Use Roaming: Customers will be charged the per-minute roaming fee while checking your voicemail. If your phone is turned off or not answered you will not be charged for the incoming call going to voicemail. If there is inadequate funds in your Mobi bank to allow an incoming call it will go directly to voicemail.

Nationwide Roaming: There are no charges for checking your voicemail.

Text Messaging

While we are working to add this feature to our roaming service, text messaging is not available while roaming. You may be able to receive text messages while roaming in some areas, it is not a fully available service at this time. Outgoing text messaging is not available.

911

At any time while roaming you can dial 911 and press SEND for emergency services. You will be connected with a local agency for assistance. There is no charge on a 911 call.

Roaming onto non-Mobi PCS roaming partners

There are some areas on the mainland that Mobi PCS does not have a roaming partner. If you hear a notification that you have reached a network that requires a credit card or prepaid card this is not part of the Mobi PCS roaming partner network. If you wish to continue to make that call you will have to supply the credit card or prepaid card. Roaming fees for these are not deducted from your Mobi bank.