Customer Survey
Happiness is the key to everything. But how can you be happy if you’re locked into a contract with a wireless company you can’t stand? That’s why Mobi says no to contracts, and yes to better customer service. We have to work harder to keep our customers happy—every single day. So please, tell us what you think. We’re listening.
Are you currently a customer of Mobi PCS?
     Yes  No
*How did you find out about this survey?
     

      If other:
*How long have you been a Mobi PCS customer?
     
*Which best describes your current wireless service situation?
     

      If other:
Do you have a landline phone?
     Yes  No
What services do you use? Check any that apply
      Text messaging
      Picture messaging
      International calling
      International text messaging
      Roaming
      Data
      Directory assistance
      Call forwarding
Overall, how satisfied are you with Mobi PCS wireless service?
      Very satisfied
      Somewhat satisfied
      Neither satisfied nor dissatisfied
      Somewhat dissatisfied
      Very dissatisfied
What best describes your satisfaction in the following areas:

         Very satisfied    Somewhat satisfied    Neither satisfied
nor dissatisfied		    Somewhat dissatisfied    Very dissatisfied
      Coverage               
      Voice quality               
      Value for money               
      Long distance               
      Text messaging               
      Dropped calls               
      Features I need and want               
      Handset selection               
      Handset quality               
      Roaming               
With respect to coverage area, what best describes your satisfaction in the following areas:

         Very satisfied    Somewhat satisfied    Neither satisfied
nor dissatisfied		    Somewhat dissatisfied    Very dissatisfied
      Coverage in your area               
      Overall Coverage area (total Oahu, Maui, the Big Island, Kauai, Molokai)               
What best describes the reason you signed up with Mobi?
      Unlimited calling    Unlimited texting    No contract    Best value
      No credit check    Someone referred me
Now that you have a Mobi PCS phone, what do you feel is the best thing about it?
     
If you could change one thing about Mobi PCS, what would it be?
     
*What is your zip code?
     
*When were you born?
     
What is your gender?
      Male   Female
What method of bill payment do you use most often?
      Over the counter     Mobi teller machine     By phone (automated)
      By phone (customer care operator)     Auto bill pay     Online
How would you rate the ease and convenience of paying your bill in this way?
      1 (satisfied)    2    3    4 (dissatisfied)
Who originally purchased your Mobi PCS phone?
      Self    Parent    Employer
Who pays your bill?
      Self    Parent    Employer
How did you first find out about Mobi PCS?
      Word of mouth    On the radio    A print ad    On TV    Other
     
      If other:
Have you called Mobi’s Customer Care center?
      Yes   No
How would you describe the quality of service you received from Customer Care?
      Very satisfied
      Somewhat satisfied
      Neither satisfied nor dissatisfied
      Somewhat dissatisfied
      Very dissatisfied
How would you rate the level of service you receive at a Mobi PCS store or dealer?
      Very satisfied
      Somewhat satisfied
      Neither satisfied nor dissatisfied
      Somewhat dissatisfied
      Very dissatisfied
*Please list the location you visit most often:
     
Please add any comments you may have here:
     
Please list any questions you would like answered:
     
If you would like us to contact you with answers to any questions above, please include your email address: