Customer Survey

Happiness is the key to everything. Mobi is all about unlimited value for the best price in town, with customer service that you can depend on. We have to work harder to keep our customers happy - every single day. So please, tell us what you think. We're listening.

Are you currently a customer of Mobi PCS?
*How did you find out about this survey?
*How long have you been a Mobi PCS customer?
*Which best describes your current wireless service situation?
Do you have a landline phone?
What services do you use? Check any that apply
Do you have a landline phone?
What best describes your satisfaction in the following areas:
Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied
Coverage
Voice quality
Value for money
Long distance
Text messaging
Dropped calls
Features I need and want
Handset selection
Handset quality
Roaming
With respect to coverage area, what best describes your satisfaction in the following areas:
Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied
Coverage in your area
Overall Coverage area (total Oahu, Maui, the Big Island, Kauai, Molokai)
What best describes the reason you signed up with Mobi?
Now that you have a Mobi PCS phone, what do you feel is the best thing about it?
If you could change one thing about Mobi PCS, what would it be?
*What is your zip code?
*When were you born?
What is your gender?
What method of bill payment do you use most often?
How would you rate the ease and convenience of paying your bill in this way?
Who originally purchased your Mobi PCS phone?
Who pays your bill?
How did you first find out about Mobi PCS?
Have you called Mobi's Customer Care center?
How would you describe the quality of service you received from Customer Care?
How would you rate the level of service you receive at a Mobi PCS store or dealer?
*Please list the location you visit most often:
Please add any comments you may have here:
Please list any questions you would like answered:
If you would like us to contact you with answers to any questions above, please include your email address: