Mobi Web
Q: What is the Mobi Web?
Q: Can I go to any Internet site?
Q: What are the charges for searching the internet?
Q: If I have a handset from another service provider or I buy a different Mobi handset can I transfer my wallpapers or ringtones?
Q: How about if I lose my handset?
Q: How do I assign a ringer ID on my handset?
Q: If I'm traveling off the island can I still surf the Mobi Web and download?
Q: How do I get to other URL sites that are not listed on the Mobi Web?
Q: When I go into the Mobi Web all I see is Ringtones and More, how come?
Q: When I exit Mobi Web and then get back in, I see the last site I visited. Why is that?
Q: Can I go to any website from my Mobi Media capable handset?
Q: Can I use Mobi Web while roaming?
Q: Is the Wireless Web content filtered? How do I protect my child from going into adult web sites from his/her handset?
Q: Can I access my email?
Q: How do I pay for downloads?
Q: Can I preview the wallpaper or ringtone before I buy it?
Q: Do wallpapers or ringtones expire?
Q: Can I share ringtones and wallpapers?
Q: What happens if I purchase content and something happens to my connection before I get the content downloaded?
Q: Can non-Mobi handsets download content?
Q: How do I download a ringtone and apply it to play when someone calls?
Q: Do I have to have a handset data plan to purchase ringtones and wallpapers?
Q: How do I know what ringtones/wallpapers my handset can display/play?
Q: How do I know what content will work on my handset?
Q: Money was taken out of account but did not receive download
Q: Received download but it does not display/play properly.
Q: Can I transfer images/ringtones on my existing handset to my new handset?
Q: Can I get back deleted content?
Q: What happens if I download a duplicate content?
Q: Do ringtones expire?
Q: How do I access Mobi Downloads ring tones and wallpaper from my Mobi PCS handset?
Q: How can I preview a ring tone or wallpaper before I decide to purchase?
Q: Do I have to purchase the Unlimited Everything plan in order to get access to ring tones and wallpapers?
Q: I tried to purchase a ring tone from the Mobi PCS download website, but my handset never received it. Was I billed for it?
Q: I have a handset that only has Poly Tones listed as available. Can I get True Tones?
Q: I cannot download handset content. Who can help me?
Q: My friend got a ring tone but I cannot find it for my handset. Why?
Q: Are the ring tones and wallpapers cheaper if I subscribe to Mobi Web?
Q: Can I search for a ring tone from my Mobi PCS handset?
Q: Can my handset get a virus if I download a ring tone, wallpaper or game from your site? Is your content safe?
Q: What is the Mobi Web?
A: The Mobi Web is a set of web sites that are specially formatted for viewing from a mobile handset. Many of the most popular web sites also have Mobi Web sites. These sites are formatted to allow scrolling up and down to see the site without having to scroll left and right. They typically have fewer graphic so that they load faster also.
Q: Can I go to any Internet site?
A: While you can type in any site name (URL) only specific ones are formatted for viewing from a handset. If you want to see a wide assortment of mobile specific sites go to the Mobi Web > Search > Mobile Site Directory
Q: What are the charges for searching the internet?
A: Unlike other service providers, with Mobi PCS it is unlimited! There is no usage charge, such as per kb or per second, to browse the Mobi Web or internet. If you download content such as wallpapers or ringtones from the Mobi PCS site there is a per download charge. Some handsets are built by the manufacturer to show a warning that additional charges or airtime charges may apply but these do not apply to Mobi's unlimited data plans.
Q: If I have a handset from another service provider or I buy a different Mobi handset can I transfer my wallpapers or ringtones?
A: Selected Mobi PCS stores have machines that can transfer non-copyrighted files to your new handset. Contact the Mobi PCS store nearest you.
Q: How about if I lose my handset?
A: Mobi PCS cannot replace content that was on a lost or stolen handset. Downloaded content is not covered under the Handset Protection Program.
Q: How do I assign a ringer ID on my handset?
A: Refer to your handset's User Guide. If you do not have it, a copy of every User Guide is on the Mobi PCS website. Go to: customer service > how to guide > select your handset > download User Guide.
Q: If I'm traveling off the island can I still surf the Mobi Web and download?
A: No, there is no data roaming capability.
Q: How do I get to other URL sites that are not listed on the Mobi Web?
A: This is a handset specific function but on most handsets you will need to click on the menu button and then "Go to URL" and then type the URL.
Q: When I go into the Mobi Web all I see is Ringtones and More, how come?
A: The full Mobi Web is only available to those that have the Mobi Web feature added onto their service plan. Contact Mobi Customer Care to upgrade your plan.
Q: When I exit Mobi Web and then get back in, I see the last site I visited. Why is that?
A: Some handsets do not automatically clear your web browsing history. You can clear the history manually be selecting "Menu" and then "Clear History" or "Clear Cache," depending on your handset model. You can get back to the Home page by clicking on Menu > Home.
Q: Can I go to any website from my Mobi Media capable handset?
A: Yes, but not all sites are built for viewing from mobile handsets.
Q: Can I use Mobi Web while roaming?
A: No, data is not supported while roaming on other service provider's networks.
Q: Is the Wireless Web content filtered? How do I protect my child from going into adult web sites from his/her handset?
A: No, it is not filtered. Mobi Web is unlimited and unrestricted access to the Internet. You can request that the Mobi Downloads feature be taken off.
Q: Can I access my email?
A: You can access your email if you can access it through a web browser. If you go into the Mobi Web and select Search, you will see links for the most popular email.
Mobi Downloads
Q: How do I pay for downloads?
A: You must put money into your Mobi bank before you can download any content. You can deposit money into your Mobi bank via calling *PAY and using the interactive voice response with a credit card or go to any MobiPCS store or dealer. When purchasing a download it will take the money out of your Mobi bank.
Q: Can I preview the wallpaper or ringtone before I buy it?
A: You can preview from the web site but not from the handset.
Q: Do wallpapers or ringtones expire?
A: no, once you buy a wallpaper or ringtone it is for you to use as long as you want until you delete it. If you delete it, you will need to repurchase it.
Q: Can I share ringtones and wallpapers?
A: The ringtones and wallpapers you download from the Mobi PCS site are licensed from the artists and are protected via Digital Rights Management and so they can not be copied or transferred. If they are ringtones or wallpapers that you created, typically you can share them.
Q: What happens if I purchase content and something happens to my connection before I get the content downloaded?
A: After purchasing a content piece, you will have 24 hours in which to retry to download the content.
Q: Can non-Mobi handsets download content?
A: No, the system validates that you are a Mobi PCS customer so that you have a Mobi bank account to use to pay for the download.
Q: How do I download a ringtone and apply it to play when someone calls?
A: This varies from handset to handset. Go to the Mobi PCS website, select Handsets, How to Guide, and it will describe it for your handset.
Q: Do I have to have a handset data plan to purchase ringtones and wallpapers?
A: No, but not all handsets are capable of downloading all the different types of ringtones and wallpapers.
Q: How do I know what ringtones/wallpapers my handset can display/play?
A: When you go in through the Mobi Web or Desktop it will ask you to select your handset type. It will then only show you the content that your handset is capable of displaying or playing. When shopping for your new handset, look at the handset display card to see its capabilities.
Q: How do I know what content will work on my handset?
A: When you go into the Ringtones & More section you will only be shown those ringtones and wallpapers that work on your handset.
Q: Money was taken out of account but did not receive download
A: You have 24 hours to download the content again without being charged again. If you do not, at the end of 24 hours your account will be credited for the download.
Q: Received download but it does not display/play properly.
A: Some wallpapers may not completely fill the screen because of having to adjust the picture to the dimensions of the screen without distorting the picture by stretching it or cutting off important parts of the picture. You may have small dark or white bands along both sides or top and bottom to take up the extra room.
Q: Can I transfer images/ringtones on my existing handset to my new handset?
A: Maybe. The Mobi Downloads are licensed and so cannot be transferred. These are typically identified by looking at the icon for the content. If it has a little key symbol, it is locked and can not be transferred. If you made your own ringtone from a CD, or took a picture and made it your wallpaper, then those can be transferred. Select Mobi PCS stores have the capability to do this transfer for customers.
Q: Can I get back deleted content?
A: No, there is no way to retrieve deleted content. You will have to purchase it again.
Q: What happens if I download a duplicate content?
A: If you download it within 24 hours of original purchase then there is no additional charge. If you download again after that you will be charged again.
Q: Do ringtones expire?
A: No, they are good and stay on your handset until you delete it.
Q: How do I access Mobi Downloads ring tones and wallpaper from my Mobi PCS handset?
A: Open your handset's browser and choose "Ring tones and More".
Q: How can I preview a ring tone or wallpaper before I decide to purchase?
A: You can preview wallpapers from the handset or desktop. Ringtones can only be previewed from the desktop.
Q: Do I have to purchase the Unlimited Everything plan in order to get access to ring tones and wallpapers?
A: No. Ring tones and wallpapers are available to everyone who has the appropriate amount of money in their Mobi bank. Your handset must be configured for access though.
Q: I tried to purchase a ring tone from the Mobi PCS download website, but my handset never received it. Was I billed for it?
A: Your account was billed once you click on buy it from the handset. If the download was unsuccessful though your account is credited back the money at the expiration of the 24 hour download window.
Q: I have a handset that only has Poly Tones listed as available. Can I get True Tones?
A: No, This means that your handset cannot support True Tones.
Q: I cannot download handset content. Who can help me?
A: Call Mobi PCS Customer Care for assistance. Dial *611 from your Mobi handset.
Q: My friend got a ring tone but I cannot find it for my handset. Why?
A: Not all handset models have the same ring tones available to them due to the capability of the handset.
Q: Are the ring tones and wallpapers cheaper if I subscribe to Mobi Web?
A: Yes, If you are on the Everything Unlimited plan or subscribed to the Mobi Web feature you get up to a 20% discount on the downloads.
Q: Can I search for a ring tone from my Mobi PCS handset?
A: Yes. Once you choose "Ring tones and More" from your Web Browser, simply choose the Search hyperlink.
Q: Can my handset get a virus if I download a ring tone, wallpaper or game from your site? Is your content safe?
A: Anytime you download content, you have a risk of virus infection. However, we have the utmost confidence that all the content from our Ring Tones and More link is completely safe for your handset.