Handset Protection
Complete coverage, including lost, stolen, and water damage.
Protecting your phone or Hele card is as easy as adding the Handset Protection option to your monthly plan. For only $6 per month*, your handset, standard battery and standard home charger are covered for several types of loss, including water damage. Accidentally left your phone at the bus stop? Forgot your phone in your pocket before going in for a swim? Had your belongings (and phone) stolen from your car? Mobi PCS Handset Protection has you covered.
Protect Your Investment
What would you do if your phone was lost, stolen or damaged?
What would you do if your phone was lost, stolen or damaged?
No one expects to lose or damage their phone, but it happens to a significant number of wireless phone customers every day. If your cell phone is your primary mode of communication, being without a phone--and having to buy a new one--is simply a risk you can't afford to take. Mobi PCS Handset Protection gives you peace of mind.
What You Need To Know
What does Mobi PCS Handset Protection cover?
What does Mobi PCS Handset Protection cover?
Your phone, Hele data card, standard battery and standard home charger are covered under this program.
How much is Handset Protection?
The cost of this Mobi feature is $6 per month (plus tax). There is also a $3 setup fee.
Can anyone apply for coverage?
Both new and existing Mobi PCS customers can add Handset Protection to their Service Agreement. New customers can sign up at the time of activation, and existing customers can call customer care at 723.1111 or come into one of Mobi's retail store locations
When does my coverage start?
If you are a new customer activating a new phone and plan, your coverage starts immediately. If you are an existing Mobi PCS customer and want to add Handset Protection to your existing phone and plan, your coverage begins 30 days after the day your coverage is activated. For existing customers, Handset Protection can only be added to your plan and activated at the time you pay for your next month's service.
Is there a deductible?
- $25 deductible for handsets with a retail list price of less than $130
- $50 deductible for handsets with a retail list price of $130 to $300
- $75 deductible for handsets with a retail list price above $300
- $25 additional charge for claims occurring within the first 90 days of coverage
Deductibles apply per occurrence. More than two claim occurrences per 12 month period will cause cancellation from the program.
Who do I contact to file a claim?
To file a claim for a damaged, lost or stolen handset, contact the Global Warranty Group Claims Center toll free at (866) 902-0842. Consult the "Filing a Claim" section of the HPP Terms & Conditions pamphlet for details on processing a claim."
- After a claim is approved, send broken phone to: Global Warranty Group - Mobi PCS, 500 Middle Country Road Suite 100, St. James, New York 11780
- Lost/Stolen phones require Police report to be submitted (faxed) to 877-220-8501 after claim is filed with Global Warranty Group.
*plus tax
