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The Mobi Promise

We want you to be happy. With your phone. With your plan. And with our service. If you have problems, let us know right away. If we can't fix it or if you're still not pleased, we'll give you a refund (see our refund policy for details).

Quick Help:


Find answers to common concerns here.

Online Guides

Step-by-step tutorials for features like 3-Way Calling and Voicemail.

Broken Phone?

Bring your phone within 30 days to our stores for inspection and possible replacement.

Learn More About Repairs

Need Hearing Aid Support?

Hearing Aid Compatibility

Refund Policy

You can refund your phone within 14 days of purchase and these other requirements:

Learn More About Refunds

Have Other Questions and Concerns?